After-Sales Maintenance Policy

Please read this After-Sales Maintenance Policy (this “Policy”) carefully. NuMiner Technologies Limited (“NuMiner” or “We” or “us”) reserves the right to amend this Policy at any time to the maximum extent permitted by the applicable law. If you do not agree with the revised terms, you should not purchase our Products or stop using our Services.

CONSUMER LAW: FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS POLICY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS AND YOU SHOULD CONSULT THE CITIZENS ADVICE SERVICE IN YOUR COUNTRY OF RESIDENCE FOR FURTHER INFORMATION ON THESE RIGHTS.

Article 1 Definition

Unless otherwise defined, the following terms used in this Policy shall have the following meanings:

1.1 “Customer” means natural person, legal entity or other organization that purchases Products or Services.

1.2 “Product(s)” and “Service(s)” refer to products or service displayed and sold by us, including, but not limited to, mining machines, power supply units, routing and after-sales inspection and maintenance service, etc.

1.3 “After-Sales Maintenance Service” and “Maintenance” refer to inspection and maintenance service provided by us for Products purchased by Customers. Among them, After-Sales Maintenance Service is categorized into Maintenance within the warranty period and Maintenance after the warranty period. Depending on the types of product failure, we may in our sole discretion choose different resolutions, including repair, replacement, etc.

1.4 “Warranty Period” also means the free After-Sales Maintenance Service period, starting from the date of dispatch of the applicable Product. The different warranty periods for different products are referred to  in the Repair Guide.

1.5 “DOA” means your request for Maintenance of the Product within 30 calendar days from the date of dispatch after you purchase a Product.

1.6 “Second DOA” means your request for Maintenance of a repaired or replacement product within 15 calendar days from the date of delivery of the repaired or replacement product.

1.7 “Replacement Product” or “replacement product” means the Product of the same type or specifications provided to replace the defective Product or Product of the same brand with hash rates no less than that of the defective Product. We may provide in our sole discretion a Replacement Product that may not be a new Product. The warranty period of the Replacement Product will be the remaining warranty period of the original Product calculated from the date of dispatch of the original Product, except when the warranty is voided in accordance with the terms and conditions of this Policy.

1.8 “EOS” means end of After-Sales Maintenance Service.

Article 2 Request for After-Sales Maintenance Service

2.1 If you believe that the Product you have purchased is defective, you need to create a repair request (“Repair Request”) on this website, which we will approve if we find such Product to contain a warranty-eligible defect.

2.2 You should carefully read this Policy before creating a Repair Request. You acknowledge and agree that if your Product cannot be serviced free of charge, you will be charged maintenance fees. If you have any questions about any term of this Policy, please contact our Service Support Team.

2.3 The information provided in the Repair Request (including, but not limited to, product type, quantity, tracking number, contact information and delivery address) must be accurate and complete. Otherwise, we have the right not to provide Maintenance and all losses shall be borne by you.

2.4 If you need to update tracking information after the creation of the Repair Request, you should do it within 7 days of the date of the Repair Request Creation, and ensure that the Product will arrive at our service location within 15 days of the date of Repair Request Creation. You shall bear all costs and risks of loss of, or damage to, the Product if you fail to update tracking information or deliver the Product within the above-stated time.

Article 3 Sending for Maintenance

3.1 At present, we require you to deliver any Product for which you are requesting After-Sales Maintenance Services to us via mail. You should, at your own expense, deliver the Product to the service location of your choice in accordance with our instructions.

3.2 Before delivering the Product, please backup and delete personal data, software programs or any other information (collectively, “Data”). During Service, it is possible that your Data will be lost or damaged or we may send you a Replacement Product, and we do not take responsibility for damage or loss of Data.

3.3 In order to prevent damage during transportation, you must use moisture-proof packaging filled with sufficient cushioning material. We suggest that you use the Product’s original packaging. Failure to properly pack the Products for transportation (including unpacked Product, Product without cushioning, inappropriate packaging materials, etc.) may lead to our determination, in our sole discretion, that the applicable Product’s warranty is voided as a result of such failure. You may want to consider insuring your package in case of damage or loss during transportation.

3.4 Without limiting anything else in this Policy, under the following circumstances, we have the right to refuse servicing your Product:

(1) You have not created a Repair Request properly or at all.

(2) You have not paid the freight.

(3) The Product is damaged during transportation.

Notwithstanding any of the foregoing Section 3.4 (1), (2) or (3), we may, as a courtesy, still provide the After-Sales Maintenance Service, but you are responsible for the freight and risk of loss of, or damage to, the Product during transportation.

3.5 In the absence of any of the circumstances specified in Section 3.4, we will sign for the parcel and unpack it to inspect the Product failure situation. We may make repairs while disassembling and inspecting the Product, and as a result we are unable to directly return the product without repair.

3.6 You agree that we do not need to return the defective Product or parts that are replaced. The Replacement Product or parts may not be new, but they must perform in a manner substantially similar to the replaced Product or parts. The warranty period for the Replacement Product or replacement parts will be the remaining warranty period of the original Product.

3.7 You agree that we have the sole discretion to choose whether to repair or replace the Product or any part thereof.

3.8 If you send the hash boards separately for repair, please note that due to technical reasons, the performance of repaired hash boards may differ from the original hash boards.

Article 4 Maintenance Policies

4.1 Free Maintenance

4.1.1 If your Product is under warranty in accordance with the terms of this Policy, we will service the Product free of charge and will pay for the return freight.

4.1.2 You should create a Repair Request on our website within the Warranty Period and deliver the Product to the service location of your choice as identified in the Repair Request within 15 days from the date of the Repair Request. We will determine whether the Product is within the Warranty Period based on the actual arrival date of the product to such service location.

4.2 Non-maintenance

4.2.1 We reserve the right to make such diagnoses as may be necessary in order to determine the cause of the defect.  We will not provide repair Services under the following circumstances, determined by us in our sole discretion:

(1) Product has been lost before the arrival at the service location; 

(2) Product is damaged due to the use of third-party over-frequency software;

(3) You provide us with a product other than NuMiner Products;

(4) The defect is scratches or other cosmetic damage to Product surfaces that do not affect the operation of the Product;

(5) The Product is scrap: including but not limited to, burned boards, corrosion/oxidation of Products, disconnection of chip pins, PCB breakage, board via holes blockage, and the use of POE switches, etc.

(6) We observe fraud, including, but not limited to, deliberately forging or replacing barcodes of Products or parts, or other attempts to obtain After-Sales Maintenance Service that the Customer is not otherwise entitled to. Products and parts that do not have the original barcodes will not be eligible for Maintenance.

(7) A notification of EOS of a certain Product model has been issued and the period of notification has been expired.

4.2.2 If we determine that a Product meets the Non-maintenance criteria set out in Section 4.1.1, such Product will be returned at your own cost. Further, any storage fee (if any) shall also be borne by you before your Product is returned.

4.3 Maintenance with Charges

4.3.1 We reserve the right to charge fees for repair Services under the following circumstances, determined by us in our sole discretion:

(1) Product with an expired warranty, including (i) the warranty of the Product has expired when the Repair Request is created (as such date is indicated on this website); or (ii) the Product does not arrive at the service location within the time period described in Section 4.1.2 of this Policy, and the warranty of the Product has expired when the Product arrives at the service location.

(2) Voided warranty due to:

  • Product damage caused by improper installation, use and maintenance;
  • Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;
  • Product damage caused by physical interference, including but not limited to, moisture, fire, flood, lightning, transportation, and extreme environment;
  • The entire Product, the board, or components of the board are crushed, broken, burnt, dropped, damaged due to improper operation;
  • Product damage caused by overvoltage or undervoltage or leakage;
  • Product damage caused by significant higher or lower ambient temperature exposure;
  • Product damage caused by humidity, oxidation, corrosion and short circuit to the Product, units or any part thereof;
  • Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc.
  • Disassembly or alteration of Product by any person other than us or an authorized service provider of ours;
  • Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;
  • Unauthorized changes on firmware and hardware;
  • Product damage or failure caused by the use of unauthorized firmware or drivers, including but not limited to firmware that enables users to apply an over frequency setting;
  • Product damage resulting from non-commonality and/or incompatibility with current and/or future versions of operating systems, software and/or hardware;
  • Damage or loss of data due to improper use;
  • Product without original barcode or SN label or which has been altered, defaced or removed;
  • Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;
  • Direct operation of Product without being connected to drainage assemblies (applicable to Products requiring connection to drainage assemblies);
  • Daily wear and tear;
  • Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.

(3) Product sent for Maintenance without proper packaging, including unpacked Product, Product without sufficient cushioning material, etc.

(4) As to the chips missing in the hash boards, you shall bear the cost of the chips replaced in case the hash boards are repairable.

4.3.2 For Products that are not entitled to Maintenance free of charge, we will provide you with the estimated charges and return the repaired or replacement products after you have paid for the Maintenance.

4.4 Special provisions relating to mixed board Products

4.4.1 You agree that we have the sole discretion in determining whether your Products belong to mixed board Products.

4.4.2 In the case of mixed board Products, we will inform you of the repair options:

  • You may pay a service fee in accordance with the fee estimate, and we will return repaired or replacement products; or
  • You may choose not to repair such Products and we will return them directly to you after you have paid for the return freight and other fees (if any).

4.4.3 The repaired mixed board Products have a Warranty Period of 15 days.

4.5 EOS Policy

We will be at our own discretion to issue the EOS notification of each Product model. When the period of notification expires, we shall no longer provide the After-Sales Maintenance Service of an applicable Product model either for free or for charge.You cannot create a Repair Request on this website for a Product after the expiration of the EOS notification period for such Product.

Article 5 Fees and Payment

5.1 The exact amount of the service fee shall be determined by us at the time of Service.

5.2 You must pay for After-Sales Maintenance Service in US dollars within three (3) calendar days after we have provided a fee estimate. We will only deliver the repaired Product after receiving your payment. You can pay for the service fee or other fees through bank transfer (USD). We reserve the right to change the methods of payment and you should refer to the payment instructions provided by the Service Support team.

5.3 If you fail to pay the applicable service fees within thirty-five (35) calendar days after we have provided the fee estimate, we will charge you an additional storage fee commencing the 36th calendar day after we have provided the fee estimate at a rate of USD $2.00 per day for mining Products and USD $1.50 per day for other Products. If you fail to pay the applicable service fees within ninety-five (95) calendar days after we have provided the fee estimate, we will notify you that it considers your Product to be abandoned, we may dispose of your Product in accordance with applicable provisions of law, and may sell your Product at a private or public sale to pay for any outstanding Services performed. We reserve our statutory and any other lawful liens for unpaid charges.

5.4 If any Product is stored at our service location, including due to your failure to create Repair Request or any inconsistency between Repair Request and the transportation of the Product, we will collect storage fees commencing the thirty-sixth (36) day after receiving the Product.  If you fail to pay the applicable service fees within ninety-five (95) calendar days after we have provided the fee estimate, we will notify you that it considers your Product to be abandoned, we may dispose of your Product in accordance with applicable provisions of law, and, may sell your Product at a private or public sale to pay for any outstanding Services performed. We reserve our statutory and any other lawful liens for unpaid charges.

5.5 You shall strictly comply with any applicable tax laws and regulations. Any activities by using the payment service provided by this website or the third-party payment authority to violate the applicable tax supervision laws and regulations or other illegal activities are prohibited. Any loss caused by your violation of any applicable laws, regulations, normative documents and policies shall be borne by yourself and you shall be responsible for reimbursement of the loss and damages to us or any third party arising from the same. Furthermore, we shall have the right to terminate the service in case of your breach of this Policy.  

Article 6 Returns

6.1 Unless you provide alternative instructions, we will return your repaired or replacement product to the mailing address you have furnished when you authorize the Service. You shall be responsible for any additional costs incurred by us that were caused by any incorrect or incomplete information relating to such mailing address.  If your Product is returned to us because delivery could not be completed at the address given, we will attempt to contact you for an alternative mailing address. If you do not provide an address at which we or our agent may deliver your Product within sixty (60) days after the original delivery attempt, we will notify you that it considers your Product to be abandoned. We will send notice to the mailing address you have furnished when you authorize the Service. In the event that your Product is abandoned, we may dispose of your Product in accordance with applicable provisions of law, and may sell your Product at a private or public sale to pay for any outstanding Services performed. We reserve our statutory and any other lawful liens for unpaid charges.

6.2 We will use the carrier you have selected on the Repair Request to return your Product whenever possible. If your preferred carrier cannot deliver the Product to the address provided in the Repair Request, we will deliver the Product using an alternative carrier. We may not provide you with written notice prior to delivering your Product via the alternative carrier. If you request that your Product be returned by air, we will charge you additional freight.

6.3 You will be responsible for delivering the Product to our service location and prepaying freight and any additional fees in connection therewith. Unless your Product is a non-maintenance Product, a mixed board Product or a Product that needs to be scrapped (in such case, you can choose not to repair the Product and request us to return the Product at your own expense of the return freight), we will be responsible for returning the Product to you and bear the return freight expense. The local tariffs, taxes and other related expenses (if any) shall be on your account. Please note that the place of shipment of repaired or replacement products may not be the same as the address to which you delivered the product.

6.4 If you send the Product by freight collect, or you failed to send it to our designated address (including logistics pick-up point), we will not be able to receive the product, and all consequences will be borne by you.

6.5 For DOA and Second DOA, and if the Product is not subject to Sections 4.2 and 4.3 above, you can apply for transportation subsidies after sending us the Product for Maintenance. When applying for a transportation subsidy, you need to provide us with proof of the freights you have paid, which proof shall not be forged or modified. We reserve the right to decline your application for shipping subsidies if the conditions set forth in this section 6.5 are not met.

6.6 Please send the Product that is eligible for transportation subsidy separately. Otherwise, we may not be able to distinguish the Product that is eligible for a subsidy and the Product that is not, and the issuance of the subsidy will be refused.

6.7 Once we deliver the Product out to you, the risk of damage and loss passes to you after we deliver the parcel to the carrier. In the event of any damage to or loss of Products during transportation, you should settle such disputes with the carrier.

Article 7 Compliance with Laws and Regulations

7.1 You guarantee that you are a legally established legal person, other entity or a natural person with full civil capacity and ability under the laws of your jurisdiction; and you are eligible and capable of entering into and performing your obligations under this Policy.

7.2 As the initiator of this After-Sales Maintenance Service, you guarantee that you have the right to send the request with accurate, complete and legal information and you agree to bear the loss and risk relating to any deficiencies of the same. We shall only proceed according to your request and will not bear any liability arising from your request.

7.3 You guarantee that you shall comply with any rules and regulations issued by this website and any Service providers and you shall not use any other person’s name to initiate any service of this website. You shall not take part in any illegal activities by using this website, including but not limited to fraud, money-laundering, cash-withdrawing and gambling. You shall not employ any faked or invalid bank account, or make any bogus transactions by using the payment system of this website.

7.4 You guarantee that you are not listed in the “Entity List”, “Denied Persons List” or “SDN List” published by applicable United States government agencies, nor are you directly or indirectly belonging to or controlled by any of the subjects in the above lists, nor are you subject to any import and export controls, sanctions or restrictions imposed by the United States, the European Union or its member states. You guarantee that all information you have provided to us is true, accurate, complete, and not misleading.

7.5 You may not use or otherwise export or re-export the Products serviced except as authorized by the laws of the jurisdiction in which the Products were obtained. In particular, but without limitation, the Products may not be exported or re-exported in violation of export laws, including if applicable, export or re-export into any US-embargoed countries or to anyone on the US Treasury Department’s list of Specially Designated Nationals or the US Department of Commerce Denied Person’s List or Entity List. You represent that you are not located in any country or on any list where the provision of Product to you would violate applicable law. You also agree that you will not use Products for any purposes prohibited by applicable law.

7.6 You guarantee that the Products under this Policy are intended for civilian use only and may not be exported, re-exported or transferred to (a) any entity for military use; (b) any person or subject listed by the United States Government on the Entity List, Denial of Persons List, or Specially Designated Nationals List; (c) any end user involved in WMD-related activities.  WMD-related activities include, but are not limited to, the following: (1) design, development, production or use of nuclear materials, facilities or nuclear weapons; (2) design, develop, production or use of missiles, or support of missile programs; (3) design, development, production or use of biological and chemical weapons.

7.7 You guarantee that you shall fully comply with all applicable laws and regulations regarding cryptocurrency-related businesses, including but not limited to laws and regulations regarding cryptocurrency transactions, cryptocurrency mining businesses and cryptocurrency technology services when using Products or Services. You shall not take any action that would cause us to be in violation of any aforementioned applicable laws or regulations. We shall not assume any responsibility for any loss or damage arising from any violation by you of the aforementioned applicable laws or regulations and you shall be fully and exclusively liable for and shall defend, fully indemnify and hold harmless us from and against any and all claims, demands, actions, costs or proceedings brought or instituted against us arising out of or in connection with any violation by you of any aforementioned applicable laws or regulations in relation to cryptocurrency-related businesses.

Article 8 Liability

8.1 We do not guarantee that your Data will not get lost during the Services. It is your responsibility to back up your Data before sending in the Product for Services. We will not be responsible for loss, recovery, or compromise of Data, programs or loss of use of equipment arising out of the Services. You represent that your Product does not contain illegal files or data.

8.2 TO THE EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES, CONDITIONS AND REMEDIES SET OUT IN THIS POLICY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, NUMINER SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL STATUTORY AND IMPLIED WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS RELATED TO OR ARISING IN ANY WAY OUT OF THIS POLICY, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, CARE, SKILL OR FITNESS FOR A PARTICULAR PURPOSE.

8.3 AS A CONSUMER, YOU MAY HAVE CERTAIN ADDITIONAL RIGHTS WITH REGARD TO SERVICES AND PRODUCTS PROVIDED UNDER THIS POLICY. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS. IF NOT COVERED BY THESE RIGHTS, NUMINER DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NUMINER WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, NUMINER IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR ORDER. IN CONSUMER CASES, THE LIABILITY FOR (1) PERSONAL DEATH AND INJURY AND (2) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES NUMINER DOES NOT SEEK TO EXCLUDE THIS LIABILITY.

8.4 Upon the expiration of the EOS notification period of a certain Product model, we shall be exempted from any liabilities arising from or in connection with the malfunction of an applicable Product model, regardless of the cause of such malfunction.

Article 9 User Information Posted on the Website  

9.1 Any information sent, transmitted or uploaded by you on this website, such as email address, delivery contact, bank account number, ID type, ID information, mobile phone verification code or other information or data (collectively, “User Information”), shall be true, legal and valid.  You understand and agree that you are obligated to maintain the authenticity and validity of the user information provided by you.  You shall timely update the User Information you provide. If we are required by law or or any governmental authority that we must verify the User Information, we will check your User Information. You should cooperate to provide the latest, true, complete and effective User Information.

9.2 You agree to grant us and our contractors and business partners the exclusive and transferable right to use, copy, store and distribute such User Information, and to derive works from it or integrate it into other works.

9.3 For the convenience of your use of this website, online payment and other related services, you authorize us to provide your information generated in the process of account registration and trading to the third party payment institutions and other related services provider; or to collect your information provided or generated in the process of account registration and trading from us, the third party payment institutions and other related services provider.

9.4 You agree not to release, upload or transfer any user information in violation of host country Internet-related laws and regulations, or infringing upon any third party’s intellectual property rights, privacy rights or other legitimate rights, i.e. using other’s receiving contact information or email address without his/her consent.  You understand and agree that we have the right to delete any User Information for any reason or without any reason, including, without limitation, (I) that violates this Policy, (ii) that is offensive or illegal, or (iii) that may damage, infringe or threaten the rights of any User and/or any other person or entity.

Article 10 Agree to Receive Notifications Sent by Us  

10.1 When you register as a user of this website and login or transact through the user account, you should provide us with real and effective contact information (including your email address, phone number, mailing address, etc.). Once your contact information is changed, you have an obligation to update it and maintain it can be connected.

10.2 We will send you all kinds of notices to one or more of your above contact ways, which may have a material beneficial or adverse effect on your rights and obligations, so please pay attention to them in a timely manner.

10.3 A notice shall be deemed to have been given on the following dates:  

  • If it is published through this website, blog, etc., the date of publication shall be deemed as the effectively-served date.
  • SMS messages successfully delivered to the contact phone number provided by you and E-mail messages successfully delivered to the email address provided by you will be deemed that the messages have been effectively served.
  • If a notice is served through a social communication software, it shall be deemed to have been effectively served upon successful delivery.
  • Notices sent by express mail service shall be deemed to have been duly served on the fifth calendar day starting from the date of posting.
  • If the service is made by more than one means, the earliest date of service shall be deemed as valid.

10.4 You agree that we have the right to send you certain information relating to this website.  We will send you an electronic version of the information to the email address you registered at the time you created your account. You have the right to prohibit the distribution of information in accordance with applicable law, but if you do so, we may revoke some of your rights on this website.

10.5 By accessing and using this website, you agree that you will be prepared with the software and hardware necessary to receive such notifications. If you do not agree to receive any notice electronically, you should stop using or accessing this website.

Article 11 Cooperation with Investigation  

11.1 If your account has suspicious transactions, illegal transactions, risky transactions or other risk events, you agree that we have the right to provide your registration information, transaction information, identity information, logistics information, etc. in accordance with the requirements of relevant judicial authorities, supervision authorities or third-party payment agencies to cooperate with the investigation. In addition, you are obligated to provide further information upon our request, if necessary.

11.2 If the anti-money laundering system screening finds out your trading data is abnormal, in order to comply with the relevant anti-money laundering laws and regulations and regulatory requirements, you agree that we shall have the right to submit your transaction information to applicable governmental authorities and the third-party payment institutions, including but not limited to your name, account number, name of financial institutions of the account, trading background and so on. If we do not have full possession of the above information about you, you need to provide the above information within the time limit required by us.

Article 12 Stoppage of  Use & Compensation

12.1 If we believe that any of your actions violates any applicable laws, this Policy or other terms (as defined in “Compliance with Relevant Terms” under this Policy) or damages the interests of other users, affiliates or us, including but not limited to fraud, theft or misappropriation of other’s account, theft or counterfeiting of bank card number, theft or misappropriation of other’s payment terminal equipment. If the following events occur, we may terminate or suspend your access to all or part of this website without prior notification by us: (1) you have endangered other’s security of transaction or account; (2) the cardholder refuses to pay; (3) you have refused to cooperate with the investigation.

12.2 If your conduct causes us and/or our affiliates and third parties to suffer losses (including direct economic losses, loss of goodwill and indirect economic losses such as fines, compensation, settlement fees, attorney’s fees and legal costs paid to external parties), you shall indemnify us and/or its affiliates and third parties for all the above-mentioned losses.

12.3 If your conduct causes us and/or its affiliates and partners to be subject to a third party’s claim, we and/or its affiliates and partners may recover from you for all applicable losses.

12.4 If your conduct causes any loss to a third party or you fail to perform the obligation of compensation, you agree to entrust us to use our own funds to pay the above amount on your behalf, and you shall return such amount and compensate us for all the losses caused thereby.

12.5 You agree that we and/or our affiliates may directly set off your rights and interests under our and/or our affiliates’ other agreements and may continue to claim any amounts due but not paid by you.

Article 13 Force Majeure

“Force Majeure” refers to all events occurring after the execution of this Policy, which cannot be foreseen at the time of execution, whose occurrence and consequences are unavoidable or insurmountable, and which prevent either party from performing this Agreement in whole or in part. These events include earthquake, typhoon, flood, fire, war, riot, civil unrest, epidemic or government behavior (including but not limited to government embargo of hardware, software, technology related to the Product or Service, etc.), international or domestic transportation interruption, and other events deemed as force majeure under applicable law or general international business practices. Lack of funds by either party shall not be an event of force majeure.

After the occurrence of a force majeure event: (1) The party affected by the force majeure event shall not be deemed to be in breach of this Policy if it suspends its performance of this Policy within the period of delay caused by the force majeure event, and shall not be liable for the delay or failure to perform its obligations under this Policy caused by the force majeure event;  (2) The party affected by the force majeure event shall immediately notify the other party in order to mitigate the loss that may be caused to the other party, and shall provide proof of the occurrence and estimated duration of the force majeure event within 15 working days after the occurrence of the force majeure event;  (3) The liability for delay of monetary debts shall not be discharged due to force majeure.

Article 14 Miscellaneous

14.1 Please refer to the Repair Guide for the contents not specified in this Policy. In case there is any conflicts between this Policy and the Repair Guide, this Policy shall prevail.

14.2 Each of our worldwide repair sites has a specific range of services, as detailed in the Repair Guide. Please be sure to contact our customer service staff in advance to choose the best repair site for you.

14.3 We may make changes to our Products or Services, or to the applicable prices for such Products or Services. The information provided online with respect to Products and Services may be out of date, and NuMiner makes no commitment to update the information provided online with respect to such Products or Services.

14.4 You agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern this Policy and any dispute of any sort that might arise between you and us.

14.5 Any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination hereof or any dispute regarding non-contractual obligations arising out of or relating to this Agreement shall be referred to and finally resolved by arbitration administered by JAMS when the notice of arbitration is submitted. The decision and awards of the arbitration shall be final and binding upon the parties hereto.

14.6 Should you in any manner have violated or threatened to violate our, or our affiliates’, subsidiaries’, or associates’ intellectual property rights, we may seek injunctive or other appropriate relief in any court or arbitration center of our choice. You consent to exclusive jurisdiction and venue in such courts or arbitration center.

14.7 If any of the aforementioned terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such term shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the term, so that the terms shall remain in full force and effect.

14.8 Compliance with Relevant Terms

You shall also observe the terms and conditions on these webpages: Privacy Policy (please refer to: The NuMiner Privacy Statement ). Some services on this website are provided by our business partners. When you use such services, you shall also observe the rules, terms and agreements provided by these business partners concerning the specific service (collectively, “Other Applicable Terms”).

After-sales Repair Guide

I. Request a Repair Ticket

Visit the official website www.NuMiner.com and then refer to Support and Warranty Repair Services.

  1. If the machine is returned for repair, the user needs to request a repair ticket on the website as soon as possible.
  2. One ticket corresponds to only one Airway Bill (“AWB”); if multiple AWB are issued, a repair ticket must be created for each AWB.
  3. Please update the AWB within7 days after creating the repair ticket and ensure that the malfunctioning machine arrives at the selected repair station within 15 days. NuMiner will not be liable for any loss caused by failure to update the AWB or to deliver the product within the specified time.
  4. When requesting the after-sales repair ticket, the user must fill in the receiving address information clearly. The receiving address information shall not be modified once the ticket status is: “ready for shipment.”To check the status of a repair ticket, please contact the Service Support Team, as  provided during the request confirmation.

II. Sending the Malfunctioning Machine

Please note: it may be difficult to determine the specific cause of malfunction, but you may contact our Service Support Team for more information.

Notes:

  1. If you can determine the number of damaged hash boards or parts with damage, please make a note in the “Remarks” section of the repair ticket.
  2. If the control board and fan are damaged, you can purchase the parts separately or return the corresponding damaged parts.
  3. In order to avoid damage to the machine during transportation, the user shall take protective measures for packaging when sending the machine. For repair of machines or individual accessories, you are required to ensure that the packaging protection meets our transportation requirements. If you fail to appropriately pack and send the product, any risk of cargo damage and economic loss will be borne by you, the shipper. For packing advice for sending products, please contact our Service Support Team for: Packaging Recommendations for Returning NuMiners for Repair.
  4. Please do not assemble defective hash boards of multiple miners into one miner for repair. This will not only increase the difficulty and cost of repair, but also the assembled machines will be more prone to damage and loss.

After the user requests a repair ticket and the package is sent and received at the service location, the package will be signed for normally; after the after-sales unpacking, the machine will be checked for damage, and if the damage is caused by logistics or the user’s actions, the cost will not be borne by NuMiner.

NuMiner does not support self-pickup of packages. If the user’s product is not within the repair margin, the user wishes to have the product returned without repair, or the product is scrapped or mixes different boards, the user shall bear any round-trip freight and storage fee of the product under the repair ticket. Except as stated above, the user shall bear the shipping cost of shipping the product to the designated NuMiner address, and the shipping cost of the repaired or replacement product to the user’s designated address shall be borne by NuMiner. When the user sends the machine to NuMiner for repair, please be sure to choose the prepaid option. If the user chooses “freight payable at destination,” the product will be rejected by NuMiner, and all costs or losses incurred shall be borne by the user.

III. Receipt by NuMiner

NuMiner may reject the parcel in following situations:

  1. No repair ticket is requested;
  2. Physical object does not match the ticket, whether due to ticket creation error or a logistics transportation problem;
  3. Ticket creation error;
  4. The user has not paid the shipping and repair freight;
  5. The product is not properly packaged when it is received, or the surface of package is severely damaged.

All losses (including repair costs, loss of income, etc.) incurred as a result shall be borne by the user.

IV. Repair Cost

The standard cost for after-sales repair is zero, so long as the creation date of repair ticket or the delivery date of machine for repair is within the warranty period. However, if the warranty period is expired, additional repair fees shall be paid.

All parts that are repaired separately will be repaired or replaced at a fee. For details, please contact our Service Support Team for details: How Much Does a Repair Cost?

Warranty period

Products                       Warranty Period
NuMiner (NM440)         365 days

All losses incurred by the machine beyond repair margin shall be borne by the user. For details, please refer to Section 4.2 of After Sales Maintenance Policy.

Once the machine is determined to beyond scope of warranty, NuMiner will quote for repairs based on the actual situation of the machine.

Except for machines with mixed hashboards, repairable machines beyond warranty are not allowed to be returned without repair. Products after paid repairs are provided with a 15-day warranty.

When an unpackaged or improperly packaged machine is returned to the user, we can provide a replace the package for a fee. We ensure that the replaced package we provide can effectively protect the machine.

V. Payment

Payment for after-sales repairs is subject to the process identified by the Service Support Team contact.

The repair fee can only be paid in US dollars. After the payment is complete, be sure to provide payment confirmation to the Service Support Team and match payment to the repair ticket. Failure to confirm payment information will cause your repaired products to not be returned in time.

VI. Machine Return

If the repair ticket is requested correctly, the return time:

  1. For machine within warranty scope: The NuMiner return time is generally three working days from the system confirming the receipt date, subject to the actual repair time. Repair time for large quantities or complete machines will be extended based on the actual situation.
  2. For out-of-warranty machines: The NuMiner return time is generally three working days after payment is uploaded to the system.

The machines under a repair ticket will be returned by NuMiner. If there is a machine without a warranty, please pay the repair fee as soon as possible to avoid delaying the return time of the repaired machine.

The following logistics methods are available for return: UPS, Fedex, and DHL.

If the machine requires a longer repair time, we will send a randomly-chosen pre-maintained machine of the same type to the user. Due to random selection, the received product may be of different new-old levels, but the work efficiency of the machine will not be affected.

The product’s warranty period is subject to the return time of the user’s repair ticket.

Description of Other Processes

I. Overseas Requests for Maintenance of Recently-Purchased Machines (“DOA”)
A ticket request for an overseas DOA repair must be placed within 30 days from the date of delivery of the purchased machine.
After the customer confirms that a new machine needs to be repaired, the user can query the warranty information of the machine in the system through our Service Support Team.
If the user confirms that the delivery date was within the past 30 days, the user can apply for a freight subsidy after delivery (any insurance cost is borne by the user). Users can email: [email protected] for more details.

II. Second Repair Process
A ticket request for a second repair must be placed within 15 days from the return date of the last repair by NuMiner. If the user confirms that the machine that has been repaired at official repair point needs to be repaired, the user can query the warranty information of the machine through our Service Support Team.
If the user confirms that the return date was within the past 15 days, the user can apply for a freight subsidy after delivery (any insurance cost is borne by the user). Users can email: [email protected] for more details. 

III. End of After-Sales Maintenance Service (“EOS”) Policy
We will be at our own discretion to issue an EOS notification for any Product model. After the period of notification expires, we shall no longer provide the After-Sales Repair Service of a certain Product model either for free or for charge.

If you cannot get the information you want from the above article, please contact the NuMiner Service Support Team for more information. Thank you.